Mobile App Privacy
The hit88 mobile app follows the same privacy standards as our web lobby. Your data is encrypted in transit and at rest on your device.
LEGAL REFERENCE
Your Privacy Matters to Us
We built hit88 around your account security and data protection. This privacy policy shows exactly how we handle your personal information, payment details and gameplay activity across our...
Data ProtectionPayment SecurityAccount PrivacyTransparencyYour Control
How We Collect and Use Your Information
When you open an account with hit88, we collect information you provide directly—your name, email, phone number and payment details—plus data generated when you use our platform, like gameplay history and login activity. We use this information to verify your identity, process your DANA, OVO, GoPay and QRIS transactions, deliver the games you're playing, and keep your account secure. We never sell
your personal data to third parties. Where local law permits, we may share anonymised gameplay trends with our game providers to improve lobby performance and game selection.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
HELP CHANNELS
Questions About Your Privacy
Email Support
Reach our privacy team at [email protected] with any questions about how we handle your data, account information or payment history. We respond within 24 hours.
Account Settings
Log into your hit88 account and visit Privacy & Security to review what information we hold, download your data or request corrections to your profile.
Live Chat
Open the chat widget in the bottom-right corner of the lobby to speak with our support team about privacy concerns, data requests or account protection options.
REVIEW SIGNALS
How We Protect Your Trust
Encryption Standard
All data transmitted between your device and hit88 servers uses TLS 1.3 encryption. Your payment details and login credentials are never stored in plain text on our systems.
Third-Party Audit
Our data handling practices are reviewed annually by independent security auditors. Audit reports confirm compliance with Indonesia data protection standards and international privacy frameworks.
Payment Partner Vetting
DANA, OVO, GoPay and QRIS integrations are managed through certified payment processors. Each partner meets our security requirements before processing your transactions.
Breach Response Plan
If we detect unauthorised access to your account or payment data, we notify you within 24 hours and provide guidance on securing your account and monitoring for fraud.
Data Retention Policy
We keep your account data for as long as your account is active. After closure, we retain transaction records for seven years to comply with Indonesian financial regulations.
Staff Access Controls
Only authorised support staff can access your personal information, and only when you request account help. All staff sign confidentiality agreements and receive privacy training annually.
PLATFORM COMPARISON
Consistency Across Our Platform
Live Casino Tables
When you join a live dealer table, your session data is encrypted. Game providers see only your username and bet history, never your payment method or personal details.
Slot Lobby Activity
Your slot gameplay is logged for account verification and responsible account management. We don't share individual spin data with third parties without your consent.
Sportsbook Bets
Your betting history and odds selections are stored securely on hit88 servers. Sportsbook partners receive only settlement data needed to process payouts.
Account Linking
If you link your hit88 account to social media or other services, we only share the data you explicitly approve. You can unlink at any time in account settings.
Promotional Communications
We send game updates and promo notifications only to the email or phone number you provided. Unsubscribe from any category in your notification preferences instantly.
Cookie & Tracking
hit88 uses cookies to remember your login, language preference and lobby layout. You can disable non-essential cookies in your browser settings without losing core functionality.
PLATFORM SNAPSHOT
What Defines Our Privacy Approach
01
Indonesia-First Design
We built our privacy framework around Indonesian data protection law and the specific needs of players using DANA, OVO, GoPay and QRIS. Your local payment method is treated with the same security as international card networks.
02
Minimal Data Collection
We ask only for information needed to verify your identity, process payments and deliver the games you're playing. We don't collect browsing history, device identifiers or location data without your explicit consent.
03
Transparent Logging
Every time we access your account data—whether for support, security review or compliance—we log the action. You can request a full audit trail of who accessed your information and when.
04
Right to Deletion
You can request permanent deletion of your account and associated personal data at any time. We remove your information within 30 days, except where law requires us to retain transaction records.
05
No Third-Party Selling
We never sell your name, email, phone number or gameplay data to advertisers, data brokers or marketing firms. Your privacy is not a product we monetise.
06
Policy Updates
When we update this privacy policy, we notify you by email at least 30 days before changes take effect. You can review the full history of policy versions on this page.
Privacy Questions Answered
We delete your personal profile, login credentials and gameplay history within 30 days of closure. Transaction records for DANA, OVO, GoPay and QRIS payments are retained for seven years to comply with Indonesian financial regulations. You can request a data export before closing.
We never store your full payment credentials on our servers. Payment processing is handled by certified third-party processors using PCI-DSS encryption standards. Your payment method is tokenised so we only see a secure reference, never your actual account number.
Yes. Log into your account, go to Privacy & Security, and select 'Download My Data'. We'll compile your profile information, account history, transaction records and gameplay logs into a portable file within seven days.
Game providers see only your username and bet settlement data needed to process payouts. They don't receive your email, phone number, payment method or personal identification details. All data sharing is encrypted and logged.
We use essential cookies to keep you logged in and remember your lobby preferences. Marketing cookies are optional—you can disable them in your browser settings. We don't use tracking pixels to follow you across other websites.
Active account gameplay is stored indefinitely so you can review your history anytime. After account closure, we retain transaction records for seven years for compliance. Detailed session logs are archived after 90 days but remain accessible upon request.
Contact [email protected] immediately or use live chat. We'll verify your identity, review recent login activity, reset your password and check for unauthorised transactions. If fraud is detected, we'll work with your payment provider to reverse charges where possible.